Teller - Float

M&T Bank•Baltimore, MD

4d•Onsite

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. You will process financial transactions accurately and efficiently and travel frequently to different branches within a designated area to assist branch staff. The role provides exceptional service to branch customers, resolves routine problems, and works with appropriate Bank teams to address branch operational issues. It calls for empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking, as well as sound risk-management judgment to help prevent losses and reduce fraud.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer-service experience, including data entry and/or cash handling experience.
Ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Demonstrate digital services to customers and identify self-service options that meet their needs.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Take ownership of escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Perform branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls and Company or regulatory policies.
Promote a sense of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of audit points and addressing issues raised by external regulators, as applicable.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Travel between branches as needed to support branch staff.
Perform other related duties as assigned.