Teller - Float

M&T Bank•Seaford, DE

About The Position

As a Float Teller, you specialize in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. You process financial transactions accurately and efficiently and frequently travel to different branches within a designated area to assist branch staff. The position provides exceptional service, resolves routine customer problems, and interacts with appropriate Bank areas to resolve branch operational issues. It calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The jobholder is expected to stay current on operational changes and use sound risk-management practices to help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Meet customer service standards by understanding customer needs and providing appropriate solutions.
Educate customers through hands-on digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Manage escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and help manage preventable losses and reduce fraudulent activity.
Complete other related duties as assigned.