Teller

Del-One Federal Credit Union•New Castle, DE

About The Position

Del-One Federal Credit Union is a member-owned financial cooperative serving Delaware for more than 60 years. Its staff act as member advocates, helping members identify ways to reach their financial goals. Del-One is a full-service institution with branches throughout Delaware and emphasizes community involvement, innovative products, exceptional service, and career development. The Teller accurately processes member transactions while promoting the credit union’s products and services. As a first point of contact, the Teller builds relationships through member conversations, answers account questions, and helps members understand available products and services. The role requires prompt, professional service, adherence to policies and procedures, and care in handling every transaction to encourage members to choose Del-One as their primary financial institution. The Teller performs routine account transactions, maintains and balances a cash drawer, helps with account maintenance, and resolves or directs member inquiries. The role also supports branch operations, maintains the privacy of member information, follows applicable policies including Bank Secrecy Act requirements, and helps keep the work area clean, maintained, and secure. Additional functions may be assigned by supervisors.

Requirements

High school graduate or equivalent.
One to three years of related experience.
Knowledge of teller policies and procedures.
Basic understanding of credit union operations.
Exceptional written and verbal communication skills and telephone etiquette.
Excellent member service skills.
Professional appearance, dress, and attitude.
Basic mathematical skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills.
Ability to multitask and work in a fast-paced environment.
Ability to convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average hearing sufficient to hear normal conversations and receive ordinary information.
Finger dexterity for small movements such as typing and picking up small objects.
Ability to perform repetitive wrist, hand, and finger movements.
Average visual acuity sufficient to prepare or inspect documents or products and operate machinery.
Ability to perform medium physical work: exerting up to 50 pounds occasionally, up to 20 pounds frequently, and 10 pounds constantly.
Ability to apply common-sense understanding to detailed but uninvolved instructions and handle problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percents, and draw and interpret graphs.
Ability to read at a slow rate, determine unfamiliar words using a dictionary, and write and communicate in complex sentences with proper vocabulary and grammar.

Responsibilities

Accurately and efficiently process routine transactions on member accounts, including deposits, withdrawals, cash advances, loan payments and payoffs, transfers, stop payments, and travelers checks.
Receive payments for home equity, installment, and share-secured loans, confirming amounts due and collecting applicable late charges.
Open and close the cash drawer daily; process assigned cash and transactions; and balance at the end of the day in accordance with policy and procedure.
Take steps to prevent fraud, complete Currency Transaction Reports (CTRs), report suspicious activity, verify transactions, monitor deposit amounts, and review documents for endorsement and negotiability.
Detect and promptly resolve transaction discrepancies.
Process changes to existing accounts; order checks and VISA check and ATM cards; open additional suffixes and share draft accounts; and close accounts or memberships.
Establish and maintain effective, professional relationships with members; promptly resolve or appropriately direct members’ requests, questions, problems, and complaints.
Provide authorized account-status information in person, by telephone, or by mail, and assist members with forms for account maintenance, fraud, and disputes.
Process changes to member names, addresses, and other account information.
Assist members with coin machines and balance the machines as needed.
Inform members about credit union services and policies, including membership eligibility, account types, interest and dividend rates, payroll deduction options, and related services.
Maintain the privacy of member account information and comply with credit union policies and procedures, including Bank Secrecy Act regulations.
Maintain the credit union’s quality reputation and professional standards.
Coordinate effectively with branch personnel and management, assist branch staff as required, and keep the supervisor informed about branch activities and significant problems or concerns.
Complete required reports and records accurately and promptly and attend meetings as required.
Perform drive-up teller and night drop functions as assigned.
Prepare coins for pickup; assist with balancing the ATM and TCD; and prepare interoffice mail.
Cross-sell credit union services, including mortgage and financial planning services.
Keep the work area clean, well maintained, and secure.
Assist Branch and Assistant Branch Managers with special assignments.
Perform other related duties as assigned.