Teller

PNC • Conshohocken, PA

22d • Onsite

About The Position

As a full-time Teller in PNC's Retail organization, based at the Conshohocken branch in Conshohocken, Pennsylvania, you will provide customer interactions intended to improve customers' financial wellbeing and loyalty while increasing their share of wallet. You will process customer transactions, explain available options, identify banking opportunities, and refer customers to appropriate branch staff. You will also engage with customers in the lobby and use technology, tools, and resources to help them manage financial transactions.

The role applies product and procedural knowledge to resolve customer problems and requires adherence to policies and procedures, sound judgment within established limits, and accurate, efficient completion of teller and branch daily operations and maintenance transactions. PNC describes the role as in-office and emphasizes customer focus and effective management of business risks.

Requirements

• No prior experience is required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certification or license.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

• Deliver customer experiences that support customers' financial wellbeing and loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed