Teller

Peoples Bank • Ironton, OH

20d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The position opens deposit accounts, processes complex multi-step teller transactions, sells bank products and services, assists customers with account maintenance, resolves service issues, identifies additional customer needs, and refers customers to appropriate business partners. This sales and service role supports branch goals while delivering customer service.

The Teller handles deposits, verifies amounts, checks endorsements and negotiability, maintains transaction accuracy and balancing records, and follows operational standards for security, risk management, and compliance. The role requires completing bank and branch training, meeting manager-designated working hours, complying with Retail Branch Standards including the dress code, and completing special projects as assigned. Travel may be required for training, meetings, and coverage at other branches.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to work as a team player.
• Trustworthy behavior and ability to maintain confidentiality.
• Daily reliable transportation.
• Ability to travel for internal education and meetings, sometimes including overnight stays, and to fill in at other branches as needed.
• Ability to stand consistently while performing the role; bending or squatting may also be required depending on branch setup.
• Ability to consistently lift up to 25 lbs.

Responsibilities

• Deliver superior customer service with a friendly demeanor, a can-do attitude, and willingness to help.
• Develop and retain the customer base by greeting customers by name, understanding account ownership, and responding promptly to correspondence and problems.
• Protect confidential customer information and maintain a position of trust and responsibility.
• Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify helpful resources, offer solutions, and follow up with customers about resolutions.
• Uncover customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls to clients or prospects by phone or Zoom and record activity in Salesforce.
• Meet or exceed sales referral goals and maintain working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek help for more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work manager-designated scheduled hours to support branch functionality and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, fill in at other branches as needed, and attend events that may involve overnight stays.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED