Teller

Flagstar Bank • Woodmere, OH

19d • $17 - $24

About The Position

A Financial Center Teller provides clients with high-quality, prompt, and professional financial services. The role greets clients as they enter the financial center, responds to questions and routine service requests, and processes financial transactions accurately, efficiently, and courteously while maintaining operational standards.

The Teller handles deposits, withdrawals, check cashing, loan payments, account transfers, official checks, money orders, general ledger transactions, wire transfer data entry and processing, and required regulatory documentation such as Currency Transaction Reports. The role maintains cash controls, balances the daily cash drawer and negotiable instruments, verifies transaction totals, follows procedures to safeguard bank assets, and completes required training. The Teller may support internal business partners and provide coverage at alternate financial centers based on business needs.

Requirements

• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
• At least 1 year of client service experience.
• Detail-oriented with the ability to multitask.
• Strong interpersonal skills.
• Ability to enter numerical data on a computer with speed and accuracy.
• Ability to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
• Client-service orientation, enthusiasm as a team player, and a professional demeanor.
• Some travel may be involved.
• The role involves a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• Less than 1 year of cash-handling experience.
• High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).

Responsibilities

• Greet clients promptly and professionally and provide accurate, efficient, high-quality service.
• Answer incoming telephone calls, provide account-related information within authorized guidelines, and route inquiries as needed.
• Respond to client questions and routine service requests, resolving issues or escalating and referring them when appropriate.
• Process deposits, withdrawals, check cashing, loan payments, account transfers, official checks, money orders, general ledger transactions, and wire transfer data entry and processing in accordance with bank policies and regulatory requirements.
• Complete Currency Transaction Reports and other required regulatory documentation accurately.
• Maintain cash controls and security standards; buy and sell cash to and from the vault as needed while maintaining established cash limits.
• Balance the daily cash drawer, negotiable instruments, and processed transactions, and reconcile them with system totals.
• Record and verify transaction totals in bank systems to maintain accurate financial records.
• Follow operational procedures designed to mitigate risk and safeguard bank assets.
• Complete required compliance, regulatory, operational, and job-related training within established deadlines.
• Support the Private Client Group and other internal business partners with client servicing or operational tasks as needed.
• Provide coverage and operational assistance at alternate financial center locations based on business needs.
• Participate in team meetings, procedural updates, and professional development activities.
• Perform special projects and additional duties as required.
• Comply with applicable federal, state, and local laws and regulations and relevant regulatory and compliance policies and standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED