Teller

PNC Bank•Elkton, MD

2d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, you will be based in Elkton, Maryland, and work in-office. You will deliver a customer experience focused on financial wellbeing and loyalty, handle a variety of customer interactions, and help customers identify suitable financial options and transaction methods. You will also identify opportunities to refer customers to branch staff and use product and procedural knowledge to address customer needs. The role supports efficient and accurate teller and branch operations while adhering to policies and managing risk. Prior experience and a degree are not required.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
No prior experience is required.
No degree, high school diploma, or GED is required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus and the ability to create customized customer solutions.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certifications, licenses, or language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver a customer experience that supports customers' financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for their financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.