Teller in Gladewater

Austin Bank•Gladewater, TX

60d

About The Position

The Teller provides customer service and processes a range of banking transactions while complying with applicable financial regulations, especially the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role supports positive customer relationships, teamwork, confidentiality, and the bank’s ethical standards. It also involves keeping current with company communications, participating in training, and following bank policies and quality-assurance objectives.

Requirements

Understand and comply with regulatory requirements for financial transactions, especially BSA and CIP as they relate to the job.
Maintain confidentiality and uphold organizational values, including ethics and integrity.
Provide effective customer service and contribute as a team player.
Report to work regularly and promptly.

Responsibilities

Greet customers and provide superior customer service, building relationships and helping customers find appropriate banking and financial solutions.
Process night depository, ATM, and Bank-by-mail deposits.
Receive cash and checks for deposit, verify amounts and endorsements, issue receipts, and place holds when warranted under applicable regulations.
Cash checks after verifying signatures and balances, and obtain positive identification of payees.
Gather information and complete Currency Transaction Reports for the BSA Officer; prepare Suspicious Activity Reports when applicable.
Maintain the teller cash drawer within required limits and balance the drawer and cash vault daily.
Explain, promote, and/or sell bank products and services, including travelers checks, savings bonds, money orders, and cashier’s checks.
Maintain required logs for cash sales of cashier’s checks and travelers checks under BSA requirements.
Accept utility bill and loan payments; process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts at customers’ requests.
Accept information for outgoing wire transfers.
Assist customers with documentation for debit card disputes.
Assist with filing bank records and documentation; verify next-day new-account information and account-file maintenance; open and process mail as required.
Answer telephone calls by taking messages, forwarding calls, or assisting customers.
Cross-train in other areas.
Comply with regulatory requirements, bank policies, procedures, and quality-assurance objectives; safeguard ethics, integrity, and confidentiality.
Contribute to teamwork by attending meetings, participating in discussions, treating coworkers respectfully, and supporting departmental goals.
Stay informed through company publications, announcements, emails, and appropriate communication channels.
Participate in ongoing training and professional development.
Report to work regularly and promptly.