Teller

Glacier Bancorp, Inc.•Whitefish, MT

51d•Onsite

About The Position

Glacier Bank is hiring a Teller in Whitefish, Montana. The Teller greets customers, identifies and meets their needs professionally, and communicates effectively while working quickly and accurately. The role involves extensive contact with customers, vendors, the general public, and bank staff, and requires courteous, professional conduct that supports the bank’s efficiency and image. The Teller processes a broad range of banking transactions, including deposits, withdrawals, check cashing, cash purchases and sales, change orders, cash advances, loan payments, cashier’s checks, account credits and debits, Canadian exchanges, and telephone transfers. The role also involves handling debit-card and ATM disputes, helping customers identify appropriate account types, supporting safe deposit box access, and providing information about personal and business accounts and digital banking services. The position requires careful cash handling, knowledge of cash drawer limits and dual-control procedures, customer identification and verification, attention to account alerts, and compliance with banking regulations and policies. Tellers use branch machines and banking systems, maintain logs and an orderly work area, and protect customer confidentiality. They also complete assigned training, participate in staff meetings and community or bank-sponsored activities, and provide consistent service to internal and external customers. The work is performed indoors in a climate-controlled shared work area with moderate noise. Occasional travel of fewer than 10 days per year may be required. The job includes routine computer and office-equipment use, with computer work averaging 6–8 hours per day when necessary, and may require extended hours or off-site travel when requested by management.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills in a fast-paced environment.
Ability to prioritize and organize a heavy workload and manage time effectively.
Ability to work professionally and demonstrate courtesy, customer service, and tact in a fast-paced, deadline-oriented environment.
Ability to work quickly and accurately, perform under pressure, meet competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
Ability to work independently and as part of a team.
Ability to understand and follow complex written and oral instructions.
Effective verbal and written communication skills.
Basic computer skills, including working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
Ability to work extended hours or travel off site when required or requested by management.
Ability to meet the stated physical demands, including lifting up to 50 pounds occasionally, 25 pounds frequently, and 10 pounds constantly; climbing or descending stairs in an emergency; and performing the described close-vision tasks.

Nice To Haves

A moderate level of banking knowledge.

Responsibilities

Greet customers, assess their needs, and provide professional, courteous, and consistent service.
Process deposits, withdrawals, customer and non-customer check cashing, cash purchases and sales, change orders, cash advances, loan payments, cashier’s checks, general-ledger credits and debits, advice of credits and debits, Canadian exchanges, and telephone transfers.
Print statements and cash savings bonds.
Complete debit-card and ATM dispute forms for both fraud and non-fraud disputes.
Use the Haberfeld brochure to help select appropriate account types for customers.
Use and clean the branch capture machine, and use teller equipment including currency and coin counters, MICR printers, Teller Cash Dispensers, and Teller Cash Recyclers where applicable.
Use Silverlake, Vertex, NetTeller, and Passport to locate and manage information.
Know where branch logs are located and what each log is used for.
Understand and follow Regulations D, DD, E, CC, OFAC, Privacy, CIP, and BSA requirements.
Maintain knowledge of personal and business accounts, online banking, bill pay, and mobile check deposit.
Follow the proper procedures for customer access to safe deposit boxes and for dormant or escheat accounts.
Acknowledge customers promptly and communicate appropriately in person and on the phone, including when customers are present at the teller line.
Handle cash properly, keep the cash drawer and teller work area neat and organized, and maintain the cash drawer within its limit.
Follow clean-desk, customer-confidentiality, workstation-locking, and dual-control procedures.
Properly identify and verify customers, and read and understand account and customer alert messages each time.
Participate in required training, staff meetings, lobby displays, community service, and bank-sponsored activities.
Complete required bank training courses and assigned online compliance courses by their deadlines, achieving a passing score where required.
Comply with company policies, applicable laws, and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.
Represent Glacier Bank professionally, maintain customer privacy and a tidy work area, and demonstrate flexibility and adaptability to meet bank and customer needs.
Maintain regular, reliable, and timely attendance, and perform additional duties as requested or assigned.