Teller

First Commonwealth Bank•Columbus, OH

19d

About The Position

As a Teller at First Commonwealth, you will help improve the financial lives of customers and their businesses by delivering a strong customer experience and supporting the efficient operation of a Financial Solutions Center. You will process transactions, protect customer privacy and security, identify potential fraud, resolve customer issues, build relationships, and identify opportunities to connect customers with financial solutions. You will work with your Manager on your Pathways progression and personal development. Tellers are eligible for quarterly sales and service incentives. The role is divided among five essential functions: championing operations and compliance (80%); growing consumer relationships (5%); deepening existing consumer relationships (5%); personal development (10%); and delivering a positive customer experience in every interaction. The position also involves completing required training, learning the BUILD sales conversation framework and digital products, and maintaining high standards of conduct and account integrity.

Requirements

High school diploma or equivalent.
At least two years of relevant experience in a client-centric sales environment, with a track record of exceeding assigned goals, delivering a high level of client service, and meeting operational expectations.
Excellent communication skills and a passion for helping others.
Motivation to learn, solutions-based sales skills, professionalism, and resourcefulness.
Exceptional relationship-building skills and the ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and bank systems.
Valid driver's license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security; process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, dual-control, and cash-limit guidelines, and adhere to company policies, procedures, and processes.
Ask questions and seek guidance as needed to mitigate risk.
Engage customers in productive conversations on inbound calls and at the drive-through; use marketing campaigns to inform customers about products and promotions.
Ask for referrals, promote the Refer-A-Friend program, and partner with the team to identify needs-based sales opportunities.
Make service-related outbound calls, meet assigned call goals, and identify partner referrals by asking purposeful questions.
Obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development, progress through Pathways, learn BUILD and BUILD 2.0, become a subject matter expert on digital products, stay informed through Need2Know and First2Know, and complete required training on time.
Live the company Mission and Core Values and uphold its Customer Service Promise.
Follow through promptly on customer issues and act as the single point of contact for problem resolution.
Champion BUILD and consistent outbound calling to improve the team's sales effectiveness and efficiency.
Maintain high standards of conduct and account integrity for yourself and the team.
Work with your Manager on Pathways progression and personal development.