Teller - Wildcat Reserve

PNC•Highlands Ranch, CO

3d•$33,000 - $55,000•Onsite

About The Position

As a Teller within PNC's retail organization, you will be based in Highlands Ranch, Colorado. The position delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing their share of wallet. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and refer customers to appropriate branch staff. The role also includes lobby engagement, using technology and other resources to help customers manage transactions, and applying product and procedural knowledge to resolve problems. You are expected to follow policies and procedures, use sound judgment within established limits, and complete teller and branch operations and maintenance transactions efficiently and accurately. PNC describes this as an in-office position. Employees are expected to be customer focused and manage risks in accordance with PNC’s Enterprise Risk Management Framework. The role is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, GED, or significant experience or product knowledge is typically required to accomplish the primary duties.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus and prioritize customer needs and satisfaction in business decisions.
Demonstrate the ability to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer interactions designed to improve financial wellbeing, build loyalty, and increase share of wallet.
Educate customers about alternatives for financial interactions and options for managing transactions through technology, tools, and resources.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to address customer needs.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.