Reserve Teller

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

1d•Onsite

About The Position

The Reserve Teller provides exceptional customer service while processing deposits, withdrawals, transfers, and other operational transactions according to established policies and procedures. The position serves multiple branch locations and rotates job assignments consistently. The Reserve Teller balances daily transactions and safeguards assigned cash and transaction documentation. The role processes a range of teller transactions, reviews and verifies checks, account and customer information, and transaction documentation, and identifies potential fraud or suspected elder abuse for escalation. It also answers basic questions about account activity, maintains accurate transaction records, enters transactions into computer systems, and balances cash drawers at the end of each shift. The Reserve Teller may explain, promote, or sell consumer products and services and must comply with banking regulations, security procedures, and cash pay limits. The position requires travel to various bank locations and some Saturday hours. The work takes place in an office setting with controlled temperature and includes repetitive movement, prolonged standing and/or sitting, and lifting up to 40 pounds.

Requirements

High school diploma or equivalent.
Clear understanding of spoken and written English.
Basic mathematics skills.
Customer service skills.
Critical thinking, judgment, and problem-solving skills.
Ability to actively listen and learn.
Ability to use oral communication techniques to sell products or services.
Ability to communicate respectfully with supervisors and coworkers.
Ability to effectively deal with unpleasant, angry, or discourteous people.
Ability to travel to various bank locations.
Professional business attire.
Availability for some Saturday hours.
Ability to perform repetitive movements, stand and/or sit for prolonged periods, handle objects with the hands, and lift up to 40 pounds.

Nice To Haves

Six months or more of teller experience within the past three years.

Responsibilities

Process teller transactions, including deposits, check cashing, cash withdrawals and advances, Bank Card payments, loan payments, safe deposit payments, monetary instruments, and Savings Bonds redemption.
Receive and examine checks and cash for deposits; verify endorsements, customer and account information, document legality and accuracy, account funds, and monetary instruments.
Identify transactions with potential fraud or suspected elder abuse and notify Branch Management.
Review customer accounts and answer basic questions about account activity.
Count currency, coins, and checks by hand or using currency-counting machines, and prepare them for deposit or shipment.
Maintain accurate transactional journals and record incoming and outgoing cash by denomination using the proper transaction functions.
Enter customer transactions into computers and issue computer-generated receipts.
Balance cash drawers at the end of each shift, investigate debit or credit discrepancies, and arrange currency and coins by denomination.
Explain, promote, or sell consumer products or services.
Adhere to cash pay limits and comply with federal, state, internal, and bank security requirements.
Escalate suspicious activity to supervisory staff and/or the BSA department.
Complete compliance and other technical training workshops as assigned.
Travel to and provide coverage at multiple bank locations, rotating job assignments consistently.