Teller - Wildcat Reserve

PNC Bank•Highlands Ranch, CO

2d•Onsite

About The Position

As a Teller within PNC's retail organization, you will be based in Highlands Ranch, CO. This in-office role delivers customer experiences intended to improve customers' financial wellbeing and loyalty while increasing their share of wallet. You will process customer interactions, educate customers about options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The position also involves lobby engagement and accurate, efficient completion of teller and branch operations and maintenance transactions. Employees are expected to focus on customer needs and satisfaction, manage risk in accordance with PNC's Enterprise Risk Management Framework, and follow policies and procedures while using sound judgment within established limits. This role does not require prior experience, a degree, or product knowledge to accomplish its primary duties. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Employment visa sponsorship and STEM OPT participation are not provided for this position.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Process a variety of customer interactions.
Educate customers on alternatives available for their financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Focus on customer needs and satisfaction when creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.