Reserve Teller

45d0c09a-f362-43e9-a0af-463afde0dc5f•Seal Beach, CA

1d•$17 - $25

About The Position

The Reserve Teller provides exceptional customer service while processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures. The position serves multiple branch locations, rotates job assignments on a consistent basis, balances daily transactions, and secures assigned cash and transaction documentation. It also requires compliance with applicable banking regulations, security procedures, and internal policies, as well as completing assigned compliance and technical training.

Requirements

High school diploma or equivalent.
Clear understanding of spoken and written English.
Basic mathematics skills.
Customer service skills.
Critical thinking, judgment, and problem-solving skills.
Ability to actively listen and learn.
Ability to use oral communication techniques to sell products or services.
Ability to communicate respectfully with supervisors and coworkers.
Ability to effectively deal with unpleasant, angry, or discourteous people.
Knowledge of Regulation CC, Regulation DD, Regulation D, Regulation E, the Bank Secrecy Act, security and robbery procedures, FDIC insurance, privacy laws, teller operations and procedures, hand-delivered merchant bag procedures, night drop depository procedures, and complaint documentation policy.
Must travel to various bank locations.
Some Saturday hours are required.
Professional business attire is required.

Nice To Haves

Six months or more of teller experience within the past three years.

Responsibilities

Process teller transactions, including deposits, check cashing, withdrawals, cash advances, card and loan payments, safe deposit payments, monetary instruments, and Savings Bonds redemptions.
Receive and review checks and cash for deposits; verify endorsements, customer and account information, document legality and accuracy, account funds, and monetary instruments.
Identify potentially fraudulent transactions or suspected elder abuse and notify Branch Management.
Review customer accounts and answer basic questions about account activity.
Count currency, coins, and checks by hand or with currency-counting equipment and prepare them for deposit or shipment.
Maintain accurate transactional journals and record incoming and outgoing cash by denomination using the appropriate transaction functions.
Enter customer transactions into computers and issue computer-generated receipts.
Balance cash drawers at the end of each shift and accurately calculate daily transactions using computers, calculators, and electronic or manual journals.
Identify transaction errors when debits and credits do not balance, and arrange cash in cash boxes and coin dispensers by denomination.
Explain, promote, or sell consumer products or services.
Adhere to cash pay limits and comply with federal, state, and internal regulations.
Follow Bank security guidelines and procedures.
Elevate suspicious activity to supervisory staff and/or the BSA department.
Complete compliance and other technical training workshops as assigned.
Travel to various bank locations and rotate assignments consistently.