Teller

Renasant Bank•Lawrenceville, GA

20d

About The Position

Tellers process customer transactions, respond to customer inquiries, and identify and refer sales opportunities to other bank representatives or business lines when appropriate. They follow bank policies and procedures, prioritize transaction accuracy, and help mitigate risk while providing an exceptional customer experience. As the first point of contact, tellers demonstrate Renasant Bank’s Sales and Service vision through excellent customer service and accurate transaction processing. Senior Tellers have additional operational and sales performance goals and often back up the Head Teller. They lead by example and serve as role models for other teller teammates. The position may include coaching and mentoring responsibilities. The professional work environment requires effective verbal and written communication, strong interpersonal skills, and strict confidentiality when handling proprietary information. Employees must follow detailed procedures to safeguard the Bank, its employees, customers, and assets, including in potentially high-risk situations. Reasonable accommodations may be made for individuals with disabilities. Duties may be modified or supplemented as business needs arise.

Requirements

High school diploma or equivalent required.
Ability to communicate with customers and identify opportunities to help meet their financial needs by recognizing cues and clues during transactions.
10-key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of bank products and solutions, with the ability to learn them.
Ability to travel for training, development opportunities, and between branches as needed.
For Senior Tellers: at least 1 year of successful teller experience.
For Senior Tellers: at least 1 year of previous backup Head Teller experience.

Nice To Haves

1 year of teller experience and/or previous cash-handling experience preferred.
6 months of customer service experience preferred.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Recognize customer needs and refer customers to the platform for additional needs-based conversations.
Apply Renasant Bank service standards in interactions with customers and teammates.
Listen to customer issues and concerns, take ownership of resolving them, or refer them to an appropriate branch teammate.
Maintain service knowledge in accordance with applicable regulations, policies, and procedures.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Stay current on regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures as needed, including quarterly branch assessments.
May coach and mentor teller teammates and serve as an operational role model.
Perform other related duties as assigned.
Senior Tellers carry additional operational and sales performance goals and often serve as backup to the Head Teller.