Teller

S&T Bank•White Oak, PA

22d•$16 - $23•Onsite

About The Position

Operates a customer service window and provides exceptional customer service across a variety of banking transactions. Suggests solutions and options, refers customers to appropriate areas of the bank, and resolves customer problems and concerns accurately and efficiently. The teller develops knowledge of bank products, services, policies, and procedures; maintains accuracy and balancing skills; and applies computer-system knowledge, service skills, product knowledge, and operating procedures to deliver efficient transactions and protect customers and the bank from fraud. The role promotes bank services, identifies customer needs, supports branch goals and sales and service standards, and builds positive relationships with customers and colleagues. The teller may provide services such as night and mail deposits and safe deposit admittance, and attends required training. Additional duties may be assigned. The schedule is Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–12:00 p.m. Flexibility around branch hours is required. The position is located at 2003 Lincoln Way, White Oak, PA 15131.

Requirements

High school diploma or equivalent basic academic education.
One to two years of general experience.
Successful completion of the retail training program.
Flexibility around branch hours.
Ability to operate a keypad, electronic equipment, and office equipment; perform typing and data entry; and meet the stated lifting, standing, sitting, and vision requirements, with reasonable accommodations where applicable.

Responsibilities

Develop working knowledge of bank policies, procedures, products, and services.
Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
Provide customer service consistent with Consumer Bank Customer Service Standards and Customer Insight survey expectations.
Use computer systems to identify customers, verify transaction authenticity, complete required security steps, verify balances, place holds, and document identification as appropriate.
Accept deposits, verify endorsements, and issue receipts.
Accept checks for cashing, identify customers, verify endorsements and balances, and refer transactions to branch management for authorization when needed.
Accept savings deposits and withdrawals and perform related duties.
Provide additional customer services, including bank money orders.
Accept loan payments and other types of payments.
Balance the cash drawer daily.
Assist with ATM balancing and settlement where applicable.
Assist with vault balancing as requested.
Promote bank services, answer banking questions, and direct customers to branch team members for specialized services.
Profile customers to identify needs and opportunities to expand relationships.
Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
Demonstrate sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Provide night deposits, mail deposits, and safe deposit admittance as needed.
Maintain positive customer relationships and generate leads for the Personal Banker platform.
Maintain effective working relationships with bank employees and contribute independently and as a team member to branch success.
Attend and successfully complete required training, including virtual, in-person, and online training.
Perform additional duties as required.