Bilingual Spanish Teller
About The Position
As a Teller in PNC's Retail Banking organization, you will be based in Cicero, Illinois, and will be required to speak Spanish. You will deliver a customer experience focused on improving customers' financial wellbeing and building loyalty while increasing share of wallet. The role involves handling a variety of customer interactions, educating customers about financial transaction options, identifying banking opportunities, and making appropriate referrals. You will also engage with customers in the lobby, use technology and other resources to explain transaction-management options, resolve customer problems using product and procedural knowledge, and complete teller and branch operations accurately and efficiently while following policies and procedures. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Spanish speaking ability is required.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- No prior experience is required.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
Responsibilities
- Deliver a customer experience aimed at improving customers' financial wellbeing, creating loyalty, and increasing share of wallet.
- Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
- Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Follow policies and procedures and demonstrate sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
