Teller

Westamerica Bank•Mariposa, CA

18d

About The Position

Westamerica Bank seeks a Teller to provide quality customer service and promote the sale of the Bank’s services and products. Under direct supervision, the Teller supports customers, contributes to team success, and follows established standards for accuracy, compliance, security, and service. The position is full-time with 40 weekly hours. Salary: $16.90–$17.63. The Teller performs transactions and assigned branch operations tasks, which may include Branch Capture, certifications, assisting with cash shipments, and balancing the ATM and vault. The role also includes completing regulatory tutorials and correctly answering compliance questions during audits or branch reviews. Work generally takes place in an office environment, with occasional duties outside the typical office setting.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to communicate clearly and write, hear, and talk with customers and co-workers.
Ability to use hands to handle or manipulate computers, calculators, phones, and other office equipment.
Ability to walk and stand for long periods; occasionally reach, sit, stoop, kneel, or crouch; and occasionally lift or move up to 25 pounds.
Close, distance, and color vision; peripheral vision; and ability to adjust focus.

Responsibilities

Deliver the Bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with co-workers and contribute to team success.
Promote Bank services and meet the average monthly sales-referral goal of $110 per FTE.
Cross-sell appropriate products and services to clients and prospects and contribute to key initiatives.
At the direction of the CSM, place outbound sales and service calls to customers and prospects.
Meet established accuracy and compliance standards and follow policies, procedures, and Control Consciousness requirements.
Follow branch security procedures for opening, closing, and branch operations.
Under the direction of the CSM, support daily operational tasks, which may include processing Branch Capture, certifications, assisting with cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use good judgment to protect Bank assets while providing customer service; respond constructively to feedback and take responsibility for work quality and quantity.
Complete regulatory tutorials and answer regulatory questions correctly during audits or branch reviews.
Accurately count and dispense funds and respond positively to challenging customers while maintaining service standards.