Teller

First Western Bank & Trust•Minot, ND

19d•Onsite

About The Position

First Western Bank & Trust is hiring a full-time Teller at its West Fargo Bank. The Teller provides prompt, courteous, efficient, and accurate service while handling customer banking matters and supporting the bank’s sales and service objectives. The role follows the bank’s customer-service culture and policies, including requirements for customer identification and confidentiality. The Teller opens and closes teller stations and bank access areas, serves customers in person and by phone, and is responsible for a cash drawer and its balancing. The role handles a wide range of transactions, including checks, deposits, withdrawals, payments, loan payoffs, savings bonds, coin and currency orders, checks, gift and travel cards, and wire transfers. It also assists customers with debit card and account maintenance. The position requires a high school diploma or GED. One year of banking experience is preferred. Candidates should have customer service and administrative knowledge, strong communication and listening abilities, attention to detail, cash-handling, math, and computer skills, and the ability to manage multiple tasks professionally under minimal supervision.

Requirements

High school diploma or general education degree (GED).
Knowledge of customer service principles and practices.
Knowledge of administrative and clerical procedures.
Team-oriented, with excellent interpersonal skills and strong written and oral communication skills.
Active listening skills and proven customer service skills.
Attention to detail and ability to work under minimal supervision, stay poised under pressure, manage multiple tasks, and interact professionally with coworkers and customers.
Proficient spoken and written English language skills.
Cash-handling, general math, and computer skills.

Nice To Haves

One year of banking experience preferred.

Responsibilities

Perform teller opening and closing procedures to prepare teller stations and bank access areas each day.
Greet customers in person and by phone promptly, courteously, and professionally.
Identify customers according to bank policy and protect confidential customer and proprietary information.
Maintain responsibility for a cash drawer and follow proper balancing procedures.
Handle customer banking matters accurately and efficiently, including cashing checks; processing checking and savings deposits and withdrawals; processing credit card, loan, and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and processing wire transfers.
Assist customers with debit card maintenance and account maintenance, including name and address changes, deposit product changes, and CD renewals.