Teller (I or Senior) - Soldotna

Credit Union 1 Alaska•Soldotna, AK

20d•$21 - $32•Onsite

About The Position

Credit Union 1 is seeking a member-focused Teller to provide positive experiences at its Soldotna Branch, located at 44758 Sterling Hwy. The Teller supports members with everyday financial needs, answers questions, and helps them use tools and services that can make their financial lives easier. The role involves processing transactions, resolving account issues, educating members about credit union technology and services, and maintaining accurate documentation while following security and compliance procedures. The position may be hired at the Teller I or Senior Teller level. Pay ranges are $20.52–$27.94 for Teller I and $22.16–$31.75 for Senior Teller. Eligible positions include a comprehensive benefits package. This onsite position is open until filled; relocation assistance and visa sponsorship are not provided.

Requirements

High school graduate or equivalent.
At least six months of financial institution, cash handling, call center, customer service, or sales experience.
Excellent communication skills and the ability to build relationships with members through all channels.
Ability to communicate effectively one-on-one and in group settings.
Ability to remain calm when assisting difficult or upset members.
Positive attitude and ability to proactively evaluate and present products and services that meet a person’s financial needs.
Strong organizational skills and ability to adjust priorities to meet deadlines in a fast-paced environment.
Must comply with Bank Secrecy Act and anti-money laundering (BSA/AML) requirements and Office of Foreign Assets Control (OFAC) laws and regulations.
Must be legally authorized to work in the United States without restriction.

Responsibilities

Take ownership of processed transactions and provide excellent service during every member interaction.
Assist members with deposits, payments, withdrawals, transfers, and other transactions in an efficient, accurate, confidential, and professional manner.
Research and resolve member account issues.
Maintain required documentation for member transactions and file documents according to procedures and retention policies.
Educate members about credit union technologies, including ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, and Mobile Wallet.
Explain the features and benefits of credit union products and services and recommend options that meet members’ needs.
Review suspicious or unusual transactions and items, process transactions within defined limits, and use sound judgment to identify and deter potential fraud.
Follow security procedures and safety and security policies.
Perform branch or department opening and closing duties as assigned.
Prepare and balance daily summaries for cash, checks, and other negotiable instruments, if applicable.
Stay current on products, services, and marketing promotions.
Work with the Service Manager to develop and improve member service skills.
Use multiple software programs while accurately completing requests and communicating with members.
Meet or exceed individual KPIs and contribute to branch or departmental goals and standards.
Maintain a positive, proactive attitude consistent with Credit Union 1’s mission and core values.
Follow the credit union dress code and maintain a professional appearance.
Perform other duties as assigned.

Benefits

Multiple medical plan options, including PPO and HSA-qualified plans.
Dental and vision coverage.
Services supporting mental and physical health.
Employer-paid life insurance, disability coverage, and AD&D coverage.
Voluntary coverage for critical illness, accidents, and hospital indemnity expenses.
401(k) retirement plan with company matching contributions.
Profit-sharing contributions.
Generous paid time off.
Access to Credit Union 1’s accredited early learning center in Anchorage, Alaska.
Employee loan and mortgage discounts.
Education assistance.
Volunteerism and community engagement opportunities.