Teller

WESTAMERICA BANK•Novato, CA

25d•$18 - $20

About The Position

Under direct supervision, the Teller provides quality customer service and promotes sales of the Bank’s services and products. The role supports customers and branch operations while following service, accuracy, security, and compliance standards. The position is scheduled for 40 hours per week. The employee generally works in an office environment, though duties may occasionally take place outside the typical office setting. The role may involve occasional exposure to moving mechanical parts, and the noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires good customer relations and basic math skills. Physical tasks include using office equipment, communicating with customers and co-workers, walking and standing for long periods, and occasionally reaching, sitting, stooping, kneeling, crouching, or lifting and moving up to 25 pounds. Visual abilities include close and distance vision, color and peripheral vision, and the ability to adjust focus. Mental demands include accurately counting and dispensing funds, recognizing cross-selling opportunities, responding positively to challenging customers, and maintaining service standards.

Requirements

Good customer relations skills.
Basic math skills.
Ability to accurately count and dispense funds.
Ability to clearly communicate and write, and to hear and talk with customers and co-workers.
Ability to use hands to handle or manipulate computers, calculators, phones, and other office equipment.
Ability to walk and stand for long periods; occasionally reach, sit, stoop, kneel, or crouch; and occasionally lift or move up to 25 pounds.
Close and distance vision, color and peripheral vision, and ability to adjust focus.

Responsibilities

Deliver the Bank’s five points of service to external customers and adhere to QIS standards.
Communicate clearly and effectively with co-workers to contribute to team success.
Promote Bank services, meet the average sales-referral goal of $110 per FTE per month, and cross-sell appropriate products and services to clients and prospects.
Contribute to key initiatives and, at the direction of the CSM, make outbound sales and service calls to customers and prospects.
Meet established accuracy and compliance standards and follow applicable policies and procedures.
Keep unlocated cash differences, operating losses, and BSA errors within established limits; adhere to Control Consciousness policies and procedures.
Follow branch security procedures for opening, closing, and branch operations.
Under the CSM’s direction, support daily operational tasks, which may include processing Branch Capture, certifications, cash shipments, and balancing the ATM and vault.
Meet attendance guidelines.
Use good judgment to protect Bank assets while providing customer service; respond constructively to feedback and take responsibility for work quality and quantity.
Complete regulatory tutorials and correctly answer regulatory questions during audits or branch reviews.
Accurately count and dispense customer funds, identify cross-selling opportunities, respond positively to challenging customers, and maintain established service standards.