Teller

Bank of Hope•Buena Park, CA

19d

About The Position

The Bank Teller provides efficient, accurate, and courteous service while assisting customers with banking needs. The role reports directly to the Operations Manager or Branch Manager and supports smooth daily transactions, compliance with operational policies, and exceptional customer service. The Teller assists customers with routine account, transaction, and service inquiries; resolves basic concerns and escalates complex issues; and identifies opportunities to educate customers about bank products and services. The position processes deposits, withdrawals, check cashing, loan payments, and money orders, maintains a balanced cash drawer, and supports branch operations such as ATM balancing, night deposits, and safe deposit box access. The Teller follows bank policies, procedures, and compliance requirements, including security and fraud-prevention protocols. The role also involves monitoring and reporting suspicious activity, maintaining an organized workstation, updating customer records, assisting with branch audits, collaborating with branch colleagues, participating in training, and supporting other branch functions as needed.

Requirements

High school diploma.
Some experience in retail sales and customer service functions is a plus; a combination of experience and education may meet the job requirements.
Fluent written and verbal English.
Basic to intermediate computer and systems knowledge.
Excellent written and oral communication skills, including the ability to communicate professionally in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries or customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt to change in a fast-paced environment.

Nice To Haves

Additional Korean language skills are preferred.
Some experience in retail sales and customer service functions is a plus.

Responsibilities

Provide welcoming, professional, prompt, and courteous customer service.
Assist customers with routine inquiries about accounts, transactions, and services.
Educate customers about bank products and services and refer them to other team members when appropriate.
Resolve basic customer concerns and escalate complex issues to appropriate branch personnel.
Accurately process deposits, withdrawals, check cashing, loan payments, and money orders.
Maintain a balanced cash drawer in accordance with cash-handling procedures.
Protect transaction accuracy and confidentiality while complying with bank policies and regulations.
Assist with ATM balancing, night deposits, and safe deposit box access.
Identify opportunities to cross-sell or upsell products and services.
Follow bank policies, procedures, compliance requirements, security protocols, and fraud-prevention practices.
Monitor for and report suspicious activity to help protect customer accounts and branch assets.
Maintain a clean and organized workstation and ensure supplies and materials are ready for use.
Complete administrative tasks, including updating customer records and assisting with branch audits.
Collaborate with branch team members to support smooth operations and consistent service delivery.
Participate in training to enhance job knowledge and stay informed about banking products and services.
Support other branch functions, special projects, and tasks during peak times.
Work with the Branch Manager, Operations Manager, and team members to achieve branch goals and maintain a positive team culture.