Teller

Glacier Bancorp, Inc. • Eureka, MT

21d • Onsite

About The Position

Glacier Bank is hiring a Teller in Eureka, Montana. The Teller greets customers, identifies and fulfills their needs professionally, and communicates effectively while working quickly and accurately. The role involves extensive contact with customers, vendors, the general public, and bank staff, and requires courteous, professional conduct that supports the bank’s efficiency and image.

The Teller processes a broad range of cash and account transactions, responds to card and ATM disputes, assists customers with account selection and banking services, and follows applicable banking procedures, regulations, and controls. The role also includes maintaining customer confidentiality and an orderly work area; completing required training; attending staff meetings; supporting community and bank-sponsored activities; and providing consistent service to internal and external customers.

Work is performed indoors in a climate-controlled shared work area with moderate noise. The position may involve occasional travel of fewer than 10 days per year, extended hours or off-site travel when requested, and routine computer work averaging 6–8 hours per day when necessary. Physical requirements include frequent sitting and repetitive hand use, occasional standing, walking, lifting or reaching, and the ability to exert up to 50 pounds occasionally, 25 pounds frequently, and 10 pounds constantly. Close visual acuity and the ability to climb or descend stairs in an emergency are also required.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and organizational skills in a fast-paced environment.
• Ability to prioritize and organize a heavy workload and manage time effectively.
• Ability to work professionally and consistently demonstrate courtesy, customer service, and tact in a fast-paced, deadline-oriented environment.
• Ability to work quickly and accurately under pressure, meet competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
• Ability to work independently and as part of a team.
• Ability to understand and follow complex written and oral instructions.
• Effective verbal and written communication skills.
• Basic computer skills, including working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• Ability to travel occasionally (fewer than 10 days per year) and lodge in public facilities.
• Ability to work extended hours or travel off site when required or requested by management.
• Ability to perform the stated physical demands, including lifting or exerting up to 50 pounds occasionally, 25 pounds frequently, and 10 pounds constantly.
• Close visual acuity for reading, data preparation and analysis, computer use, and inspection of small details or equipment.
• Ability to climb or descend stairs in an emergency.
• Regular, reliable, and timely attendance.

Nice To Haves

• A moderate level of banking knowledge.

Responsibilities

• Greet customers promptly, listen to their needs, and provide professional, courteous, consistent service in person and by telephone.
• Process deposits, withdrawals, customer and non-customer check cashing, cash purchases and sales, change orders, cash advances, loan payments, cashier’s checks, general-ledger credits and debits, advice of credits and debits, Canadian exchanges, telephone transfers, statement printing, and savings bond cashing.
• Complete fraud and non-fraud debit card disputes and ATM disputes correctly.
• Use the Haberfeld brochure to help customers select appropriate account types.
• Use and clean the branch capture machine and operate applicable teller and cash-handling equipment.
• Use Silverlake, Vertex, NetTeller, and Passport to access information.
• Know where branch logs are located and understand their purpose.
• Apply relevant banking regulations and procedures, including Regulations D, DD, E, and CC, OFAC, Privacy, CIP, and BSA requirements.
• Understand personal and business account types, online banking, bill pay, and mobile check deposit.
• Follow the required process for granting customers access to safe deposit boxes.
• Handle cash properly, maintain an organized teller work area and cash drawer, and comply with the cash drawer limit.
• Follow clean desk, customer confidentiality, workstation-locking, and dual-control requirements.
• Handle dormant and escheat accounts according to procedure and properly identify and verify customers.
• Read account and customer alert messages every time and understand their importance.
• Participate in required training, staff meetings, lobby displays, community service, and bank-sponsored activities.
• Complete required bank training courses and assigned online courses within required deadlines and achieve passing scores.
• Comply with company policies, procedures, applicable laws, and regulations, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.
• Represent Glacier Bank professionally, maintain customer privacy and a tidy work area, and maintain regular and reliable attendance.
• Perform additional duties as requested or assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account option
• Employee Assistance Program
• Health rewards program
• Retirement savings plan, including 401(k) and profit-sharing plans
• Short- and long-term disability benefits
• Education and training benefits
• Discounts on banking products and services
• Paid time off
• Paid holidays
• Potential incentive pay, Saturday pay, PTO pay, merit increases, and annual bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED