Teller

S&T Bank•McMurray, WA

22d•$17 - $23•Onsite

About The Position

The Teller operates a customer service window and provides exceptional service across a variety of banking transactions. The role suggests solutions and options, refers customers to appropriate areas of the bank, and resolves problems and concerns accurately and efficiently. The Teller develops knowledge of bank policies, procedures, products, and services, applies computer systems and customer-service skills to complete transactions and protect customers and the bank from fraud, and maintains cash-balancing standards. The role also promotes bank services, identifies customer needs, supports branch sales and service goals, and builds positive relationships with customers and colleagues. Training is provided as needed, and additional duties may be assigned. The position is located at 3402 Washington Road, McMurray, PA 15317. Hours are Monday through Thursday, 8:30 a.m. to 4:00 p.m., and Friday, 8:30 a.m. to 5:00 p.m.; flexibility around branch hours is required.

Requirements

High school diploma or equivalent basic academic education.
One to two years of general experience.
Successful completion of the retail training program.
Flexibility around branch hours.
Ability to operate keypad, electronic, and office equipment and perform typing and data entry.
Ability to stand for two hours per day and sit for five hours per day.
Ability to routinely lift up to 10 pounds, lift up to 20 pounds once per day, and occasionally lift or move up to 50 pounds.
Close vision at 18–20 inches for computer work.

Responsibilities

Develop working knowledge of bank policies, procedures, products, and services.
Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
Provide customer service in accordance with Consumer Bank Customer Service Standards and customer survey expectations.
Use computer systems and knowledge of policies and procedures to accurately and efficiently complete customer transactions and protect customers and the bank from fraud.
Identify customers, verify transaction authenticity, verify balances, place holds, and document appropriate identification.
Accept deposits, verify endorsements, and issue receipts.
Accept checks for cashing, identify customers, verify endorsements and balances, and refer requests to branch management for authorization when necessary.
Process savings deposits and withdrawals and related transactions.
Provide additional customer services, including bank money orders and other services.
Accept loan and other payments.
Balance the cash drawer daily and assist with ATM balancing and settlement, where applicable.
Assist with vault balancing when requested.
Promote bank services, answer banking questions, and direct customers to branch team members for specialized services.
Identify customer needs through profiling and refer customers for additional services to expand relationships.
Contribute to branch goals and sales and service standards outlined in the branch playbook and by Branch Management.
Demonstrate professional sales and service behaviors aligned with the bank's purpose, values, and core drivers.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Provide night deposit, mail deposit, and safe deposit admittance services as needed.
Maintain positive customer relationships and generate leads to the Personal Banker platform.
Maintain good working relationships with bank employees and contribute independently and as a team member.
Attend and successfully complete required training, including virtual, in-person, or online training.
Perform additional duties as required.