Teller - Float

M&T Bank•Shillington, PA

12d•Onsite

About The Position

As a Float Teller, you will support branch customer experiences through digital engagement, lobby management, transactional processing, and retail servicing. You will process financial transactions accurately and efficiently and travel frequently to different branches within a designated area to assist branch staff. The position provides service to branch customers, resolves routine problems, and works with other areas of the Bank to resolve operational issues. It also calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking, while supporting the Company’s culture and brand. The jobholder is expected to stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraud. The role requires a high school diploma or GED and at least six months of customer-service experience, including data entry and/or cash handling. The successful candidate must be able to travel between branches as needed and demonstrate communication, interpersonal, customer-service, organization, time-management, prioritization, and basic internet technology skills. Bilingual ability is preferred based on branch needs. The position involves standing for extended periods, prolonged use of hands and fingers, lifting objects weighing 5–30 pounds, reading fine print, and interacting with customers in an open, face-to-face work environment. The pay range is $18.00–$26.21 per hour. Location: Shillington, Pennsylvania, United States of America.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and support sound risk management to help prevent losses and reduce fraud.
Complete other related duties as assigned.