Part-Time Teller (20 Hours), Van Nuys Branch
About The Position
The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day delivery of client-facing services and transaction processing, in coordination with the Customer Service function. The role’s overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions. The position is part-time, with a stated schedule of 20 hours. The primary location is the Van Nuys Branch in Van Nuys, California. The full-time annual salary range shown is $41,600.00–$49,360.00, prorated for part-time hires based on hours worked; the corresponding hourly range is $20.00–$23.73. Citi says eligible employees may receive discretionary and formulaic incentive and retention awards. Benefits may include medical, dental, and vision coverage; a 401(k); life, accident, and disability insurance; wellness programs; and paid time off, including vacation, sick leave, and paid holidays. Offerings may vary by jurisdiction, job level, and hire date.
Requirements
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent.
Nice To Haves
- Previous relevant experience preferred.
Responsibilities
- Serve as the first point of contact for Citi clients and provide a friendly, efficient first impression.
- Perform accurate banking transactions, manage the branch’s cash supply, process incoming and outgoing cash deposits, and maintain branch vault cash.
- Identify opportunities to refer clients to new products and services based on their financial goals.
- Educate clients about Citi digital and self-service opportunities.
- Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
- Address client needs and manage issues or concerns, escalating them as needed.
- Maintain working knowledge of client accounts and new and existing products and services.
- Provide an exceptional client experience and fulfill clients’ needs, with performance measured by specific metrics.
- Assess risk in business decisions, protect the firm’s reputation and assets, comply with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid vacation
- Paid sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
