Teller

Ameris Bank • Savannah, GA

25d

About The Position

The Teller provides prompt, professional customer service, operates the teller drawer, and accurately processes transactions. The role identifies customer needs and opportunities to cross-sell or up-sell products and make referrals within the branch. It also involves researching cash discrepancies, resolving complex customer service issues, performing specialized transactions, and assisting other team members. The Teller may provide backup support to other branches, train and mentor colleagues, and perform other branch sales and service functions as needed.

Requirements

• Ability to perform accurate transactions.
• Successful completion of the Teller training program and a passing score on the training post-test.
• Demonstrated commitment to customer service excellence and ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• At least 1 year of customer service experience.
• High school diploma or GED.

Nice To Haves

• Cash handling or sales experience.
• Bachelor’s degree in finance or a related field.

Responsibilities

• Provide prompt, professional service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions, including researching cash discrepancies and handling complex customer transactions.
• Understand the root causes of complex customer service issues and identify and implement resolutions.
• Work toward defined sales and service goals.
• Maintain working knowledge of banking products and promotions.
• Process transactions accurately, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs and cross-sell and up-sell opportunities; make referrals within the branch.
• Ensure adequate currency and coin supply.
• Provide backup support to other branches as needed.
• Assist and train colleagues and serve as a mentor when needed.
• Perform branch sales and service functions as needed.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
• Act in the customer’s best interest when offering additional products and services.
• Perform other projects and duties as assigned.

Benefits

• Medical, dental, and vision insurance, with coverage eligibility beginning on the first of the month following 30 days of employment.
• Life insurance provided at no additional cost.
• Accidental Death & Dismemberment coverage.
• Long-term disability coverage.
• Paid sick and vacation leave.
• 11 holidays.
• Volunteer/service day.
• Employee Stock Purchase Plan.
• 401(k) retirement plan with a company match of 50% of the first 8% of employee contributions.
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental life and other insurance plans.
• Identity theft protection.
• Pet insurance.
• Legal insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Entertainment discounts through Tickets at Work.
• AT&T employee discount.
• Wellness discounts for medical premiums and other rewards.
• Employee referral incentive.
• Education assistance.
• Employee Resource Groups.
• Free interest checking.
• Free safe deposit box.
• Free money orders, travelers’ checks, and cashier’s checks.
• Discount on mortgage origination fee.
• Free online banking and unlimited online bill payment.
• Employee banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED