Teller

Cherokee Strip Credit Union • Ponca City, OK

21d • Onsite

About The Position

Under the direction of the Retail Manager, the Teller conducts basic financial transactions for Credit Union members. The role handles routine member transactions and inquiries, resolves simple problems, and maintains excellent relationships with members, co-workers, and management. The Teller provides prompt, friendly service, completes transactions proficiently and efficiently, and refers members to relevant products and services.

The Teller processes deposits, withdrawals, loan payments, negotiable instruments, transfers, check cashing, and other member-service requests. The role also supports member education and referrals, applies consumer regulations and fraud-prevention procedures, and completes training to advance to a Member Advisor position within six to twelve months. The position operates in a temperature-controlled office environment with a usually moderate noise level.

Requirements

• One to three years of cash-handling experience.
• High school diploma or equivalent.
• Exceptional interpersonal skills and the ability to communicate with members, co-workers, and management.
• Good written and verbal communication skills in English; ability to read, write, and speak English.
• Analytical ability to resolve cash differences and simple problems, including basic mathematical calculations.
• Organizational skills to manage multiple tasks.
• Proficiency with personal computers, spreadsheet and word-processing applications, and office equipment such as telephones, scanners, fax machines, and calculators.
• Excellent critical-thinking skills.
• Ability to work independently and as part of a team.
• Punctuality and regular attendance.
• Ability to perform job functions independently with limited supervision; follow written and oral instructions; communicate information clearly and logically; perform basic financial calculations accurately; and handle confidential matters with discretion.
• Ability to deal calmly and professionally with diverse personalities and maintain composure under stress, accuracy requirements, and a fast pace.
• Ability to sit regularly; use hands to operate keyboards and keypads and handle or feel objects; talk and hear; reach frequently; stand, walk, stoop, or kneel; and occasionally lift or move up to 50 pounds.
• Close, distance, and color vision and the ability to adjust focus, with or without glasses.

Nice To Haves

• Previous sales experience or experience as a Teller in a bank or credit union.
• Ability to speak Spanish.

Responsibilities

• Process deposits, withdrawals, loan payments, negotiable instruments, transfers, and check-cashing transactions.
• Handle member-service requests, including stop payments, contact-information updates, check orders, online banking inquiries, ACH/A2A/AFT transfers, and incoming and outgoing wire transfers, with minimal assistance.
• Balance transactions with minimal errors and unreconciled cash differences.
• Respond promptly to member inquiries in person, by telephone, or by email.
• Demonstrate knowledge of Credit Union products and services and identify opportunities to suggest or refer members to additional products and services.
• Follow applicable consumer regulations and Credit Union policies, including privacy, funds availability, OFAC, the Patriot Act, and the Bank Secrecy Act.
• Complete Currency Transaction Reports accurately, identify suspicious activities, take appropriate action to prevent loss, and recognize, place, and provide notice for transaction holds when required.
• Complete training to advance to the Member Advisor position within six to twelve months.
• Perform other duties or projects as assigned by the Retail Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED