Teller

Credit Union of Texas•Allen, TX

21d•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas (CUTX), accurately and efficiently processing member financial transactions while delivering personalized service. The role identifies members’ financial needs through active listening and conversation, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. The Teller works within regulatory, security, and confidentiality requirements and uses CUTX-approved technology and AI-assisted tools to support transaction accuracy and member needs identification. The position operates at the assigned CUTX branch during posted branch hours, which may include Saturdays. The work environment is a standard branch office setting without hazardous or significantly unpleasant conditions. The role includes routine teller-station work, cash and document handling, member communication, and use of approved banking and AI tools. Human review is required before acting on or communicating AI-generated recommendations, answers, or risk prompts.

Requirements

High school diploma or General Education Degree (GED).
At least six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated, with the ability to meet sales and service expectations.
Service-oriented, with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
Team-oriented, with the ability to collaborate in a branch setting.
Basic mathematical ability, including comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to comply with enterprise, AI-specific, and role-specific compliance obligations applicable to the position.
Ability to work at an assigned branch during posted branch hours, which may include Saturdays.
Ability to remain stationary at a teller station for extended periods; perform repetitive hand and finger movements; handle currency, coins, and negotiable instruments; communicate clearly and hear normal conversation; visually inspect documents, identification, and currency; occasionally stand, walk, stoop, kneel, or crouch; and occasionally lift and move up to 20 pounds.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English/Spanish.

Responsibilities

Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier’s checks.
Provide consistently outstanding service to internal and external members and create an unexpected positive experience with every interaction.
Balance the cash drawer and transactions daily, research discrepancies, and resolve them promptly in accordance with established procedures.
Greet members, listen actively to identify financial needs, and provide accurate information about CUTX products, services, and account features.
Identify member needs through conversation and account activity, and recommend appropriate CUTX products and services.
Meet or exceed individual sales and service goals established by branch leadership.
Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when their needs extend beyond the Teller’s scope.
Comply with applicable financial regulations and CUTX privacy, security, operational, and documented work procedures.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions requiring CTR or SAR review.
Protect member non-public personal information and other sensitive information, and safeguard keys, combinations, documents, records, cash, and negotiable items.
Follow dual-control, opening, closing, cash-handling, cash-limit, and overage/shortage reporting procedures.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of CUTX-approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting on it or communicating it to a member; stop reliance and escalate if output appears inaccurate, biased, non-compliant, or outside the role’s scope.
Use AI tools only as approved, avoid entering member NPI or confidential information into tools not approved for that data classification, and do not use AI as the sole basis for adverse member actions.
Complete assigned compliance, product, and AI training within required timeframes, including required AI training within 30 days of hire and annual refreshers.
Fulfill enterprise, AI-specific, and role-specific compliance obligations, including applicable BSA/AML, OFAC, CIP/CDD, GLBA, Fair Lending, UDAAP, information security, TRAIGA, Regulation CC, Regulation E, and CUTX procedures.