Teller (I or Senior) - Soldotna

CU1 Careers•Soldotna, AK

19d•Onsite

About The Position

Credit Union 1 is seeking a member-focused Teller to support members with everyday financial needs, answer questions, and guide them toward tools and services that can make their financial lives easier. Tellers help create warm, positive experiences for members and provide service in an efficient, accurate, confidential, and professional manner. The position is based at the Soldotna Branch, 44758 Sterling Hwy. The posted pay range is $20.52–$27.94 for Teller I and $22.16–$31.75 for Senior Teller. The position is open until filled.

Requirements

High school graduate or equivalent.
At least six months of experience in a financial institution, cash handling, call center, customer service, or sales.
Excellent communication skills and ability to build relationships with members through all channels.
Ability to communicate effectively one-on-one and in group settings.
Ability to remain calm when assisting difficult or upset members.
Positive attitude and ability to proactively evaluate and present credit union products and services that meet financial needs.
Strong organizational skills and ability to adjust priorities to meet deadlines in a fast-paced environment.
Must comply with the credit union’s Bank Secrecy Act and anti-money laundering (BSA/AML) policy and Office of Foreign Assets Control (OFAC) laws and regulations.
Must be legally authorized to work in the United States without restriction; visa sponsorship is not provided.

Responsibilities

Take ownership of processed transactions and provide excellent service during every member interaction.
Assist members with deposits, payments, withdrawals, transfers, and other transactions.
Research and resolve member account issues.
Maintain thorough transaction documentation and file documents according to credit union procedures and retention policies.
Educate members about credit union technologies, including ATM/ITM functionality, DocuSign, Online Access, Mobile Deposit, Bill Pay, and Mobile Wallet.
Explain credit union products and services and recommend options that meet members’ needs.
Review suspicious or unusual transactions and items, process transactions within defined limits, and use sound judgment to identify and deter potential fraud.
Follow safety and security policies and remain current on security procedures.
Perform branch or department opening and closing duties as assigned.
Prepare and balance daily summaries for cash, checks, and other negotiable instruments, if applicable.
Stay current on products, services, and marketing promotions.
Work with the Service Manager to develop and improve member service skills.
Use multiple software programs to complete requests accurately while communicating with members.
Meet or exceed individual KPIs and contribute to branch or departmental goals and standards.
Maintain a positive, proactive attitude consistent with Credit Union 1’s mission and core values.
Follow the credit union dress code and maintain a professional appearance.
Perform other duties as assigned.