Teller

PNC • Mobile, AL

21d • Onsite

About The Position

As a full-time Teller in PNC's Retail Banking organization, based in Mobile, Alabama, you will deliver customer experiences focused on financial wellbeing and loyalty while increasing customers’ share of wallet. You will process a variety of customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

You will use product and procedural knowledge to resolve customer problems, engage customers in the lobby, and explain how technology, tools, and resources can help them manage financial transactions. You will follow established policies and procedures, use sound judgment within set limits, and help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Employees are expected to focus on customer needs and satisfaction and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

• Prior experience is not required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
• No required certifications or licenses.

Nice To Haves

• Accountability
• Banking
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales

Responsibilities

• Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers about managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave, depending on eligibility
• Up to 11 paid holidays each year, depending on eligibility
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility
• 15 to 25 vacation days each year depending on career level and years of service, depending on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed