Teller

M&T Bank•Lemoyne, PA

24d

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The jobholder interacts with appropriate areas of the Bank to ensure branch operational issues are resolved efficiently and accurately, stays current on operational changes, and applies sound risk-management decisions to help prevent losses and reduce fraudulent activity. The role calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The Teller also promotes a sense of belonging and reflects the M&T Bank brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Follow established customer service standards and understand customer needs to deliver appropriate solutions.
Demonstrate digital tools to customers and identify self-service options that meet their needs.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Perform other related duties as assigned.