Teller

Bank of Greene•Ulster, NY

24d

About The Position

The Teller works in the Branch department at locations as needed and reports to the Branch Manager. The role accurately and efficiently processes and records routine customer transactions, including check cashing, deposits, withdrawals, and loan payments. The Teller also advises customers about the bank’s products and services. The position supervises no employees. The employee must maintain confidentiality, follow internal controls and bank procedures, and adhere to branch safety and security practices. Before performing duties, employees receive training on relevant currency transaction procedures and compliance with the Bank’s BSA/AML/CIP/OFAC Program, the USA PATRIOT Act, and associated laws and regulations. Employees are expected to report suspicious activity and transactions outside customers’ normal account activity. The role regularly involves talking or hearing and frequently involves standing, walking, handling or feeling objects, and reaching with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
One year of cash handling experience.
One year of customer service experience.
Good interpersonal, communication, and computer skills.

Responsibilities

Accept cash and checks for deposit and verify the accuracy of deposit slips.
Identify customers, validate checks, and cash checks.
Process cash withdrawals.
Receive and verify loan payments.
Provide customer services such as ordering checks and bank cards.
Prepare official checks and money orders.
Record transactions promptly and accurately in compliance with bank procedures.
Answer inquiries about checking and savings accounts and other bank products.
Work to resolve customer account issues and problems.
Explain and promote bank products and services.
Identify referral opportunities and make relevant referrals.
Balance cash and checks in the teller cashbox at the end of the day.
Maintain confidentiality of information obtained.
Comply with internal controls and established bank policies and procedures.
Follow branch safety and security practices and procedures.
Participate in training programs to maintain and acquire knowledge and skills.
Complete required training on currency transaction procedures and applicable compliance requirements.
Immediately report suspicious currency transactions or activity to the immediate supervisor or BSA Officer.
Become familiar with customers’ account activity and report transactions outside their normal activity.