Teller Full Time (40 hours)

Hancock Whitney•Marianna, FL

14h

About The Position

The Teller delivers accurate, efficient, and personalized client service while handling financial transactions and resolving account servicing requests. The role builds client relationships in person and by outbound phone, educates clients about digital banking options, and refers clients to internal business partners when appropriate. The Teller also supports financial center operations, helps mitigate operational loss, and follows applicable risk management, compliance, and security standards. The position requires working financial center hours, including weekends and evenings, and travel as required.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds when required to perform essential job functions, subject to accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to servicing requests, including account maintenance and service charge inquiries, using product and procedural knowledge to resolve issues.
Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
Educate clients on mobile, online, and ATM banking to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Assist in managing operational loss through fraud detection, hold placement, supervisory overrides when needed, and strong balancing standards.
Maintain risk management, compliance, and security standards and support operational and financial soundness.
Maintain professional appearance and demeanor and keep the workstation organized.
Manage the lobby by greeting, engaging, and directing client traffic.
Perform research, special projects, and other duties assigned by management.