Teller

PNC•Bloomington, IL

19d•$30,000 - $50,000•Onsite

About The Position

At PNC, the Teller is part of the Retail Banking organization and is based in Bloomington, Illinois. The role delivers customer experiences intended to improve customers’ financial well-being and build loyalty while increasing share of wallet. Tellers process customer interactions, explain alternatives for completing financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The position involves engaging with customers in the lobby, explaining how PNC products and technology can meet their needs, and using product and procedural knowledge to resolve problems. The Teller follows policies and procedures, exercises sound judgment within established limits, and completes teller and branch daily operations and maintenance transactions efficiently and accurately. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Process a variety of customer interactions and explain alternatives available for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service