Teller

Byline Bank • Hickory Hills, IL

11h • $18 - $20 • Hybrid

About The Position

The Teller interacts with customers and delivers a high level of customer service by processing transactions, following bank policies and ethical business practices, greeting customers, helping with customer needs, and discussing products and other offerings. Tellers may periodically travel to other branch locations to provide staffing coverage, are expected to demonstrate scheduling flexibility and openness to new ideas, and should identify process improvements. Business dress in accordance with the Byline Bank dress code is mandatory.

The position also supports sales goals, branch security and operational procedures, and the protection of customer information and bank assets. The work environment is described as a usual office environment, and the role combines remote and in-office work, with occasional office visits based on business needs.

Requirements

• High school degree or GED.
• Excellent customer service and oral communication skills.
• Ability to lift 30 pounds.

Nice To Haves

• Bilingual Spanish skills are strongly preferred.
• Previous cash handling and/or Teller experience is preferred.
• Previous retail experience is preferred.
• Bilingual and biliterate in Spanish/English or Polish/English is preferred for select locations.
• Strong knowledge of Microsoft Office is preferred.

Responsibilities

• Follow bank service standards when assisting customers and prospective customers.
• Answer branch phone and electronic inquiries according to the Bank’s etiquette standards.
• Maintain positive interpersonal relationships with customers and employees.
• Meet or exceed monthly sales production goals for products and services assigned by the manager.
• Maintain in-depth knowledge of the Bank’s products and services.
• Assess customer needs, explain product features and benefits, identify cross-selling opportunities, and regularly refer business.
• Organize and balance the cash drawer daily and follow cash limit policies and usage procedures.
• Process deposits, withdrawals, check cashing, savings bonds, tax payments, traveler’s checks, cash advances, and other transactions according to policy.
• Maintain customer confidentiality and comply with the Bank Security Act and Privacy Policy; safeguard customer information in the work area.
• Follow branch security and opening and closing procedures and protect bank assets and documents.
• Ensure proper work batching, re-verification, encoding, account numbers on checks, and large-item copies.
• Periodically travel to other branch locations to assist with staffing coverage.
• Demonstrate scheduling flexibility and openness to new ideas, and identify process improvements.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability coverage
• 401(k)
• Paid time off
• Potential discretionary bonuses and other benefit programs, depending on the role

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED