Teller

Indiana Members Credit Union•Westfield, IN

26d•Onsite

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and help provide a positive, efficient banking experience. You will process financial transactions accurately and securely, maintain cash-handling procedures, follow regulatory compliance standards, and identify members’ needs by providing information about credit union products and services. Attention to detail and strong communication skills are important for building trust and lasting member relationships. The role is based in a retail branch and involves working with members and back-office departments. Travel is minimal to none. The position has no supervisory responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling and customer-service experience.
Fluent in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer-service skills.
Honesty, accountability, and ability to maintain confidentiality.
Ability to use the core system, CRM, and imaging tools after training is completed.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit card cash advances, loan and credit card payments, money orders, cashier’s checks, corporate checks, and wire transfers.
Update member accounts, address member problems and complaints, and identify opportunities to cross-sell other products.
Complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments for assistance and member requests.
Open and close accounts and certificates.
Create or order ATM and debit cards for members.
Process stop payments and print member statements and account histories.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Support other branch duties, which may include counting cash deliveries, balancing the ATM, filing, keeping the teller area and branch clean and organized, assisting with end-of-day duties, and stocking the lobby with supplies.