Teller

Neighborhood Credit Union•Lancaster, TX

26d•$19 - $20•Onsite

About The Position

The Teller serves members with transactional needs and digital experiences in a branch setting. The role seeks opportunities to uncover members’ financial needs and refer them to appropriate channels and technology, helping create an efficient and pleasant member experience. The Teller works as part of a professional, collaborative team and prioritizes doing what is right for members. The Teller performs accurate financial transactions, helps manage branch traffic, maintains a welcoming and secure environment, and guides members in using in-branch technology and digital channels. The role also promotes credit union products and services, maintains member privacy, follows fraud-prevention and other applicable policies, and supports branch operations and colleagues as needed.

Requirements

High school graduate or equivalent.
Knowledge of policies and procedures.
Basic understanding of credit union operations.
Excellent communication and public relations skills.
Ability to analyze accounts.
Attention to detail and strong organizational skills.
Ability to assist others.
Ability to use a 10-key, PC, teller terminal, telephone, card machine, and related business equipment.

Nice To Haves

One to two years of related experience preferred.

Responsibilities

Perform teller functions efficiently, effectively, and accurately.
Help control branch traffic and maintain a pleasant, welcoming, and secure environment.
Process deposits to share, share draft, and other savings accounts; monitor deposit amounts and examine documents for endorsement and negotiability.
Disburse cash or check withdrawals; provide official checks and credit card advances; receive loan and service charge payments; and process account transfers.
Redeem U.S. Savings Bonds and process shared service center transactions.
Educate members about and advocate for the credit union’s digital channels and in-branch technologies, including Interactive Teller Machines and NEXT self-help kiosks.
Market and cross-sell current and new credit union products and services, and explain their features and benefits.
Establish and maintain professional relationships with members and promptly resolve their requests and questions.
Protect the privacy of member account information and follow credit union and governmental policies and procedures, including fraud- and robbery-prevention guidelines.
Maintain effective communication and positive working relationships with management and others in the organization.
Keep the Branch Manager informed of significant problems or concerns, assist other departments when necessary, and attend meetings as required.
Maintain branch supplies, perform related duties, assist colleagues with tasks and assignments, and accurately balance transactions at the end of the business day.