Teller 1

Community Financial System, Inc.•Village of Malone, NY

21d

About The Position

The Teller is a frontline representative of Community Bank, N.A., delivering a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and assists customers with everyday banking needs while protecting customer and bank information and following security, compliance, and operational standards. The Teller listens to customers to understand their needs, explains relevant products, services, and digital banking tools, and refers customers to appropriate branch partners when additional support is needed. The role also supports lobby and customer flow, branch operations, and a positive, inclusive team environment. The position is listed at 25 hours per week and may require travel to nearby branches, training locations, meetings, and company-sponsored events. The company covers or reimburses applicable travel expenses for the initial training program. Compensation is $16.50–$21.53 per hour, commensurate with experience, with potential for an annual merit increase.

Requirements

High school diploma or GED.
Ability to complete internal teller and product training.
Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
Reliable transportation.
Excellent interpersonal, listening, and communication skills.
Strong attention to detail and accurate, proficient math skills.
Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
Comfort using computers, digital tools, and standard office applications, and ability to learn banking systems.
Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
Ability to identify customer needs and direct customers toward appropriate bank products and services.
Consistently demonstrate the company’s core values of Integrity, Humility, Teamwork, and Excellence.
Demonstrated ability to work directly with customers in a service or problem-solving capacity.
Must be at least 18 years old.
Ability to work flexible hours based on branch needs.
Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Prior customer service experience.
Prior banking experience.

Responsibilities

Welcome customers and serve as a professional first point of contact in the branch.
Process routine transactions, including deposits, withdrawals, payments, and check cashing, while verifying customer identity and available funds.
Listen to customers and discuss their transactional needs to identify appropriate banking solutions.
Refer customers to appropriate team members or specialists for additional services and complex financial needs.
Educate customers about digital banking tools and self-service options.
Assist with routine customer inquiries and concerns, escalating complex issues as appropriate.
Support lobby management and guide customers to the appropriate team member or service area.
Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance.
Support branch goals by modeling strong service behaviors and effective customer engagement.
Collaborate with team members to support branch operations and customer experience goals.
Assist with customer flow, lobby engagement, and routine operational tasks as needed.
Contribute to a positive, inclusive, and respectful work environment and take ownership of personal development.
Participate in branch meetings, training, and professional development, including travel to training locations as required.
Perform teller transactions accurately and balance the cash drawer within established guidelines.
Protect customer and bank information and follow security, authentication, and dual-control procedures.
Watch for unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns.
Follow branch operating standards, opening and closing procedures, cash-handling protocols, and documentation requirements.
Support internal audits, reviews, and regulatory requests as needed.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
Provide support at other branches as needed to maintain staffing and service levels.
Perform other related duties as assigned or directed to support branch and bank objectives.