Member Advocate 1 (Teller) - Colchester

NorthCountry Federal Credit Union•Colchester, VT

7d•$18 - $21

About The Position

NorthCountry Federal Credit Union seeks a motivated employee interested in long-term professional development and advancement. The credit union provides paid training, competitive compensation, and a generous benefit plan, and emphasizes an inclusive environment where employees and community members feel respected, valued, safe, and secure. The Member Advocate supports the credit union’s vision of being the community’s most loved financial institution and its mission to help people achieve their financial dreams. The role contributes to a high-quality experience for members and staff by building rapport, identifying needs, and offering suitable solutions. It requires professionalism, integrity, and representing the credit union’s core values in all interactions. Member interactions include processing account transactions, opening and closing accounts, researching accounts, answering questions, and providing accurate information about credit union products and services.

Requirements

One month to twelve months of similar or related experience.
High school education or equivalent.
Good computer skills.
Good communication skills.
Ability to build and maintain relationships and to influence or sell ideas or services to others.
Ability to handle extensive personal contact, including interactions of a personal or sensitive nature.
Ability to preserve confidential information.

Responsibilities

Develop and maintain knowledge of credit union products and services to discuss members’ financial needs and cross-sell appropriate solutions.
Perform teller transactions, including deposits, withdrawals, transfers, loan payments (including Visa), cashier’s checks, and wire transfers.
Follow procedures for opening and closing all share types of accounts, understand IRA rules and regulations, and become cross-trained in vault management.
Listen to members’ needs and offer appropriate loan and deposit product solutions to help address financial challenges or achieve financial goals.
Refer issues beyond the employee’s authority to a supervisor, along with recommendations.
Make decisions consistent with the credit union’s core values and follow its policies and procedures.
Develop working knowledge of the credit union’s history, philosophy, organization, bylaws, policies, procedures, and appropriate software systems.
Perform other job-related duties as assigned.