Teller

Credit Union of Texas•Allen, TX

20d•Onsite

About The Position

The Teller is a front-line ambassador for Credit Union of Texas (CUTX), responsible for accurately and efficiently processing member financial transactions while delivering personalized service. The role identifies member financial needs through listening and conversation, recommends appropriate CUTX products and services, and contributes to branch sales and service goals. The Teller works within regulatory, security, and confidentiality requirements and uses CUTX-approved technology and AI-assisted tools to support transaction processing and member needs identification. The role is performed on-site at the assigned CUTX branch during posted branch hours, which may include Saturdays. The work environment is a standard branch office setting. The Teller is accountable for reviewing AI-generated member-facing recommendations, answers, and risk prompts before acting on or sharing them, and for escalating output that appears inaccurate, biased, non-compliant, or outside the role's scope. Reasonable accommodations will be made consistent with the Americans with Disabilities Act and CUTX policy.

Requirements

High school diploma or General Education Degree (GED).
At least six months of similar or related experience, such as cash handling, retail, customer service, or financial services.
Goal-oriented and self-motivated to meet sales and service expectations.
Service-oriented, with a genuine interest in helping members.
Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
Strong active listening skills to identify member needs.
Strong written and verbal communication skills.
Ability to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
Team-oriented, with the ability to work collaboratively in a branch setting.
Basic mathematical ability and comfort with figures, percentages, and balancing.
Working knowledge of, or willingness to learn, BSA/AML, OFAC, Regulation CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
Proficiency with standard office technology and ability to learn CUTX core banking and teller systems.
Ability to perform the stated essential physical activities, including remaining stationary at a teller station for extended periods, repetitive hand and finger motions, handling currency and documents, communicating and hearing, visually inspecting items, occasional standing and bending movements, and occasional lifting up to 20 pounds.
Ability to work on-site at the assigned branch during posted branch hours, which may include Saturdays.

Nice To Haves

Prior teller, cashier, or financial services experience.
Prior credit union or community bank experience.
Bilingual English / Spanish.

Responsibilities

Accurately and efficiently process member transactions, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
Provide consistently outstanding service to internal and external members and greet members warmly.
Balance the cash drawer and transactions daily; research and resolve discrepancies promptly.
Listen actively to identify member financial needs and provide accurate information about CUTX products, services, and account features.
Recommend appropriate CUTX products and services based on conversations and account activity, and meet or exceed individual sales and service goals.
Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when their needs extend beyond the Teller's scope.
Comply with applicable financial regulations and CUTX privacy, security, and operational policies, including BSA/AML, OFAC, Regulation CC, and USA PATRIOT Act/CIP requirements.
Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and transactions requiring CTR or SAR review.
Protect member non-public personal information and other sensitive information; safeguard keys, combinations, documents, records, cash, and negotiable items.
Follow dual-control and other branch security procedures, including opening, closing, cash-handling, cash-limit, and overage/shortage reporting procedures.
Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
Participate in pilots of CUTX-approved AI tools, provide feedback, and adopt approved enhancements.
Review every AI-suggested product recommendation, knowledge answer, or risk prompt before acting or communicating with a member; stop relying on and escalate problematic output.
Avoid entering member NPI, confidential CUTX information, or material non-public information into AI tools not approved for that data classification.
Complete assigned compliance, product, and AI training within required timeframes, including AI training within 30 days of hire and annual refreshers.
Meet applicable enterprise, AI-specific, and role-specific compliance obligations, including CUTX policies and procedures.