Teller

F&M Bank•Defiance, OH

21d

About The Position

At F&M, tellers handle financial transactions while establishing and nurturing lasting relationships with customers. The role requires care, attention to detail, trustworthiness, and precision, and supports the bank’s reputation for dependable service and accountability. Tellers serve customers efficiently and securely, learn about the bank’s products and services, identify customer needs, and make referrals while following bank procedures and security protocols. They work with other tellers to complete daily tasks and support management requests as needed. The position involves customer account transactions, cash-drawer reconciliation, recordkeeping, and providing customer assistance. It also requires compliance with bank policies and applicable regulations, including Bank Secrecy Act, anti-money-laundering, Office of Foreign Assets Control, and USA PATRIOT Act requirements. The role is hourly and non-exempt. The schedule is Monday through Saturday, generally with a day off, with occasional extended hours as business needs require.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, provide information about new products and services, and refer customers to branch representatives.
Meet and exceed referral production goals set by retail leadership.
Reconcile cash drawers at the end of the shift; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transactional information and special requests.
Provide a high level of customer service by answering questions and assisting customers warmly.
Comply with bank policies and regulatory requirements, including applicable BSA, AML, OFAC, and USA PATRIOT Act requirements; complete Currency Transaction Reports accurately when applicable; follow customer identification and due diligence procedures; and report suspicious activity to the BSA Department.
Complete and satisfactorily pass tests on bank policies and regulatory compliance applicable to the position.
Work as a team with other tellers, complete daily tasks, and support management with special requests as needed.
Perform other duties as assigned.
Follow attendance and break policies and communicate anticipated time off or break-time modifications to the supervisor.