Teller

PNC•Montgomery, AL

19d•Onsite

About The Position

As a Teller within PNC's retail organization, you will be based in Montgomery, Alabama. The role delivers customer experiences aimed at improving financial wellbeing and building customer loyalty. You will process customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You will also engage with customers in the lobby, help them understand ways to manage transactions using technology and other resources, and apply product and procedural knowledge to resolve problems. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately while following policies and procedures and exercising sound judgment within established limits. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.
No required or preferred language assessments.
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that support financial wellbeing and build customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.