Teller

PNC•New Berlin, WI

22d•Onsite

About The Position

As a full-time Teller in PNC's Retail Banking organization, the employee is based at the New Berlin Branch in New Berlin, Wisconsin. The role delivers customer experiences intended to support customers’ financial well-being and loyalty while increasing share of wallet. It handles varied customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The position also engages customers in the lobby, presents relevant PNC products, uses technology and other resources to explain transaction options, resolves customer problems using product and procedural knowledge, and completes teller and branch operational and maintenance transactions accurately and efficiently while following policies and procedures and exercising sound judgment within established limits. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Visa sponsorship and STEM OPT participation are not available for this position. PNC emphasizes customer focus and effective risk management in support of its Enterprise Risk Management Framework.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for roles at this level; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer interactions that support financial well-being, create loyalty, and increase share of wallet.
Process a variety of customer interactions and educate customers on available financial transaction alternatives.
Identify opportunities in customer conversations and refer customers to appropriate branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Explain options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.