Teller

Flagstar Bank•Brooklyn, NY

21d

About The Position

A Financial Center Teller provides clients with high-quality, prompt, and professional financial services. The role interacts with clients, greets them as they enter the financial center, and provides quick and efficient service. The Teller processes financial transactions accurately, efficiently, and in a friendly manner while maintaining operational standards. The position supports daily financial center operations by responding to client questions and service requests, processing transactions in accordance with bank policies and regulatory requirements, maintaining cash controls, balancing the cash drawer and transactions, and following procedures designed to mitigate risk and safeguard bank assets. The Teller also supports internal business partners, may provide coverage at alternate financial center locations, and participates in team meetings, procedural updates, and professional development activities. Some travel may be involved. The role requires a high school diploma or equivalent and at least one year of client service experience. The posted pay range is $17.00–$24.23. Flagstar offers access to medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Requirements

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
At least 1 year of client service experience.
Detail-oriented with the ability to multitask.
Strong interpersonal skills.
Ability to enter numerical data on a computer with speed and accuracy.
Ability to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
Client-service orientation, enthusiasm as a team player, and professional demeanor.
Some travel may be involved.
The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

High school diploma, high school equivalency (GED, HiSET, or TASC), or foreign equivalent.
Less than 1 year of cash-handling experience.

Responsibilities

Greet clients promptly in a friendly, courteous, and professional manner upon entry into the financial center.
Deliver accurate, efficient, high-quality service while maintaining a positive client experience.
Answer incoming telephone calls, provide account-related information within authorized guidelines, and route inquiries to appropriate team members when necessary.
Respond to client questions, resolve routine service requests, and identify when escalation or referral is required.
Process deposits, withdrawals, check cashing, loan payments, account transfers, official checks, money orders, general ledger transactions, and wire transfers in accordance with bank policies and regulatory requirements.
Accurately complete Currency Transaction Reports (CTRs) and required regulatory documentation.
Maintain proper cash controls in accordance with bank procedures and security standards.
Buy and sell cash to and from the vault as needed while maintaining established cash limits.
Balance the daily cash drawer, negotiable instruments, and processed transactions, reconciling them with system totals.
Record and verify transactional totals in bank systems to maintain accurate financial records.
Follow operational procedures designed to mitigate risk and safeguard bank assets.
Complete required compliance, regulatory, operational, and job-related training within established deadlines.
Support the Private Client Group and other internal business partners with client servicing or operational tasks as needed.
Provide coverage and operational assistance at alternate financial center locations based on business needs.
Participate in team meetings, procedural updates, and ongoing professional development activities.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.