Teller

PNC Bank • Pittsburgh, PA

20d • Onsite

About The Position

As a full-time Teller in PNC’s Retail Banking organization, the employee is based at the Strip District branch in Pittsburgh, Pennsylvania. The position is in-office. The Teller delivers customer experiences intended to support financial wellbeing and build customer loyalty, processes customer interactions, and helps customers choose appropriate ways to complete financial transactions. The role also identifies banking opportunities and makes referrals to branch staff, including through lobby engagement and meaningful customer conversations. The Teller applies product and procedural knowledge to resolve customer problems and completes teller and branch operations and maintenance transactions accurately and efficiently while following policies and procedures and managing risk.

Requirements

• No prior experience is required.
• No degree, certification, or license is required.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

• Deliver customer experiences that support financial wellbeing and build customer loyalty.
• Process a variety of customer interactions.
• Educate customers about alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Engage with customers in the lobby and position PNC products to meet their needs.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed