Teller

PNC Bank•Pontiac, MI

25d•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, based at the Perry Street Branch in Pontiac, Michigan, you will deliver a customer experience focused on financial wellbeing and loyalty. You will process customer interactions, explain transaction options, identify and refer banking opportunities, and help customers use technology and other resources. You will apply product and procedural knowledge to resolve customer problems and complete teller and branch operations accurately and efficiently. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
No degree, high school diploma, GED, certification, or license is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, customer service, communication, problem solving, fraud detection and prevention, and managing multiple priorities.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver a customer experience aimed at improving customers’ financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Conduct lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, subject to eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service