Teller

Community Financial System, Inc. • Village of Nichols, NY

20d • Onsite

About The Position

The Teller serves as a frontline representative of the bank, delivering a welcoming, accurate, and customer-focused banking experience. The role processes routine financial transactions, maintains cash accuracy, and supports customers with everyday banking needs. Tellers listen to customers, explain products, services, and digital tools, and refer customers to appropriate branch partners when their needs call for additional support.

The position requires attention to detail, compliance with security and regulatory standards, and a commitment to positive customer service and branch operations. The Teller collaborates with colleagues, participates in training and professional development, and may travel to nearby branches or training locations to support staffing and business needs. The role is 35 hours per week. Compensation is $16.50–$21.53 per hour, commensurate with experience, with potential for an annual merit increase.

Requirements

• High school diploma or GED.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail and accurate, proficient math skills.
• Clear thinking, sound judgment, and ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Comfort using computers, digital tools, and standard office applications, and ability to learn and navigate banking systems.
• Ability to build trust, demonstrate professionalism, and remain composed in sensitive or involved customer situations.
• Ability to identify customer needs and direct customers toward appropriate bank products and services.
• Consistently demonstrate the company’s core values of Integrity, Humility, Teamwork, and Excellence.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Must be at least 18 years old.
• Ability to work flexible hours based on branch needs.
• Ability and willingness to travel to nearby branches, training sessions, meetings, professional development programs, and company-sponsored events as required.
• Ability to meet the physical demands of the job, including standing, walking, or sitting; using hands and fingers; reaching; speaking and hearing; and occasionally lifting or moving up to 25 pounds. Close vision and ability to focus are also required. Reasonable accommodations may be made.

Nice To Haves

• Prior customer service and/or banking experience.

Responsibilities

• Welcome customers and serve as a professional first point of contact in the branch.
• Process deposits, withdrawals, payments, and check cashing accurately and efficiently, verifying customer identity and available funds.
• Listen to customers and discuss their transactional needs to identify appropriate banking solutions.
• Refer customers to appropriate team members or specialists for additional services or complex financial needs.
• Educate customers about digital banking tools and self-service options.
• Respond to routine inquiries and concerns, escalating more complex issues as appropriate.
• Help manage lobby flow and direct customers to the appropriate team member or service area.
• Answer incoming telephone calls professionally, direct inquiries, and provide assistance in accordance with bank standards.
• Support branch goals by modeling strong service behaviors and effective customer engagement.
• Collaborate with team members and assist with customer flow, lobby engagement, and routine branch operations.
• Contribute to a positive, inclusive, and respectful work environment; adapt to new tools, processes, and initiatives.
• Participate in branch meetings, training programs, and professional development opportunities.
• Perform teller transactions precisely and balance the cash drawer within established guidelines.
• Protect customer and bank information and follow security, authentication, dual-control, and cash-handling procedures.
• Watch for unusual or suspicious transactions or behavior, follow fraud-prevention procedures, and escalate concerns.
• Follow branch operating standards, including opening and closing procedures and documentation requirements.
• Support internal audits, reviews, and regulatory requests as needed; comply with applicable laws, regulations, policies, procedures, and internal controls, and complete required training.
• Provide support at other branches as needed to help maintain staffing and service levels.
• Perform other related duties as assigned or directed to support branch and bank objectives.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) with generous match
• Pension
• Tuition reimbursement
• Banking discounts
• Applicable travel expenses for initial training, such as mileage and lodging, are covered or reimbursed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED