Teller

IH Mississippi Valley Credit Union • Bettendorf, IA

21d • $15 - $16 • Onsite

About The Position

IHMVCU is seeking a member-focused Teller to support members’ financial well-being and satisfaction by building lasting relationships and providing superior service. The Teller creates a welcoming member experience, processes accurate financial transactions, and offers personalized solutions to member needs. The position is based in Bettendorf, Iowa, with occasional regional travel to assist other branch locations.

Requirements

• High school diploma or equivalent.
• Relevant experience in customer support, problem solving, and quality service is preferred.
• High integrity and commitment to exceptional member service, with a genuine desire to help others.
• Ability to build rapport quickly, actively listen, and develop strong member relationships.
• Strong attention to detail and commitment to accuracy.
• Team-oriented approach and flexibility to adapt and support varied member needs in a fast-paced environment.

Nice To Haves

• Additional education in finance, business, or a related field.
• Relevant customer support, problem-solving, and quality-service experience.

Responsibilities

• Listen to members’ needs and identify, assess, and explain potential solutions, including deposit accounts, loans, and credit cards.
• Accurately and efficiently process deposits, withdrawals, transfers, loan payments, and check cashing.
• Answer member inquiries about account operations and access to services; resolve account discrepancies; balance and reconcile; adjust account service features; and help members make effective use of available services.
• Follow cash-handling, dual-control, and daily work documentation procedures, including balancing work and the cash drawer each day.

Benefits

• Outstanding training and opportunities to develop personally and professionally.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid time off and paid holidays.
• Life insurance.
• Paid community volunteering.
• Education reimbursement.
• Fitness reimbursement.
• Health insurance, including dental and vision.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program (EAP).
• Access to a fitness center.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED