Teller

Peoples Bank • Ironton, OH

19d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role opens deposit accounts, processes complex multi-step teller transactions, sells bank products and services, assists with account maintenance requests, resolves customer service issues, and identifies additional customer needs for referral to appropriate business partners. This sales and service position supports branch goals while delivering customer service.

The Teller is accountable for demonstrating the organization’s culture and values through integrity, professionalism, collaboration, reliability, and extraordinary customer service. The role follows branch schedules and standards, including dress code, security, risk management, compliance, and required training. It may also involve special projects and travel to attend internal education or meetings, including occasional overnight stays, and to cover other branches as needed.

Requirements

• High school diploma or GED.
• At least one year of related customer service experience.
• Daily reliable transportation.
• Ability to work in a fast-paced environment with accuracy and attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Demonstrated ability to work as part of a team.
• Trustworthy and confidential behavior.
• Ability to stand consistently while performing the role.
• Ability to bend or squat as needed to access night drops, coin machines, vaults, ATMs, or other branch equipment, depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor, helpful attitude, and timely response to correspondence and customer issues.
• Develop and retain the customer base, greet customers by name, understand account ownership, and maintain customer confidentiality.
• Receive checks and cash for deposit, verify amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolutions.
• Uncover customer needs and refer customers to platform associates within the branch.
• Make weekly sales calls by phone or Zoom to clients or prospects, record activities in Salesforce, and meet branch calling goals.
• Meet or exceed sales referral goals set by management.
• Maintain a working knowledge of the bank’s products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek assistance with difficult errors as needed.
• Follow operational standards for security, risk management, and compliance, and complete required bank and branch training.
• Work scheduled hours designated by the manager and meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, which may sometimes require overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED